DevOps Engineer
Job Title: DevOps Engineer
Location: Onsite – New York, NY
Salary Range: $120,000-$150,000
About SnapCor
SnapCor is a fast-growing technology company at the forefront of the Architecture, Engineering, and Construction industry. We’re committed to building scalable, reliable solutions that power critical business processes for our customers. At SnapCor, we foster a collaborative, inclusive, and forward-thinking work environment.
Role Overview
We are looking for a skilled and proactive DevOps Engineer to join our engineering team. This role will be pivotal in designing, implementing, and maintaining the infrastructure and CI/CD pipelines that support our development and production environments. You'll work closely with software engineers, QA, and product managers to streamline deployments, monitor system performance, and ensure high availability of services.
Key Responsibilities
- Design, implement, and manage CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins, etc.)
- Automate infrastructure provisioning and configuration using tools like Terraform, Ansible, or Pulumi
- Build and maintain monitoring and alerting systems (e.g., Prometheus, Grafana, Datadog, etc.)
- Manage cloud infrastructure (AWS strongly preferred) to ensure performance, cost-effectiveness, and scalability
- Improve system reliability, scalability, and security through proactive infrastructure management
- Troubleshoot production issues and support incident response processes
- Collaborate with development teams to ensure best practices in code deployment and system design
Qualifications
- Proven track record in a DevOps, Site Reliability Engineering (SRE), or Infrastructure Engineering role
- Proficiency with major cloud hosting platforms (AWS strongly preferred)
- Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
- Strong scripting skills (e.g., Bash, Python, or Go)
- Familiarity with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
- Knowledge of networking, security best practices
- Excellent problem-solving skills and a collaborative mindset
Nice to Have
- Experience with service mesh architectures (e.g., Istio, Linkerd) Experience supporting enterprise-level clients or B2B SaaS products
- Background in performance tuning and load testing
- Knowledge of compliance frameworks (e.g., SOC 2, HIPAA, or GDPR)
Why Join SnapCor?
- Competitive salary and equity options
- Flexible work hours and remote-friendly culture
- Comprehensive benefits including medical, dental, vision, and 401(k)
- A mission-driven team that values innovation and transparency
Client Support Specialist
Job Title: Client Support Specialist
Location: Onsite – New York, NY
Salary Range: $75,000 - $95,000
About SnapCor
SnapCor is a fast-growing technology company at the forefront of the Architecture, Engineering, and Construction industry. We’re committed to building scalable, reliable solutions that power critical business processes for our customers. At SnapCor, we foster a collaborative, inclusive, and forward-thinking work environment.
Role Overview
We are seeking a highly motivated Client Support Specialist to join our team. In this role, you will be the first point of contact for our clients, helping them resolve issues, understand our products, and get the most value from SnapCor's offerings. You’ll work cross-functionally with product, engineering, and sales teams to ensure a seamless and satisfying customer experience.
Key Responsiblities
- Provide timely, professional, and accurate responses to customer inquiries via email, phone, or live chat
- Troubleshoot client issues, escalating to technical teams when necessary
- Document and track support requests using our ticketing system (e.g., Zendesk, Freshdesk, or Salesforce)
- Educate clients on how to use SnapCor’s products and features effectively
- Identify patterns in customer feedback to help improve product usability and performance
- Collaborate with internal teams to resolve client concerns and close the loop
- Contribute to internal knowledge base articles and user-facing help documentation
Qualifications
- 3+ years in a customer support or client-facing role, ideally in a SaaS or tech environment
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to work independently
- Empathetic approach with a strong customer-first attitude
- Comfortable using support and CRM tools (e.g., Zendesk, Intercom, HubSpot, or Salesforce)
- Tech-savvy and eager to learn about SnapCor’s products and the industries we serve
Nice to Have
- Experience supporting enterprise-level clients or B2B SaaS products
- Familiarity with APIs, browser developer tools, or basic technical troubleshooting
- Multilingual support capabilities
- Previous experience with SLAs or working in a fast-paced startup environment
Why Join SnapCor?
- Competitive salary and equity options
- Flexible work hours and remote-friendly culture
- Comprehensive benefits including medical, dental, vision, and 401(k)
- A mission-driven team that values innovation and transparency
